Retail Systems Analyst


The Retail Systems Analyst will work with the Arctic Co-ops External IT team to support Arctic Co-op’s retail systems, including ordering, Point of Sale (POS), and front-end eCommerce platforms for our member co-ops and subsidiary operations as a Tier 2 support between the front-line Technical Specialists and Arctic Co-op’s support vendors. In addition to day-to-day support, the Retail Systems Analyst will work with various stakeholders from Home Office, the Co-ops and vendors to determine hardware, database and software requirements that meet current and future business needs of Arctic Co-op’s integrated environment. This position will also cross train the Technical Specialist team on front line support of the organization’s ordering and POS systems.


• Analytical mindset and ability to approach challenges creatively
• Post-secondary education in computer science or equivalent
• 3-5 years experience with systems integration in an analyst role, preferably in a retail environment
• Proven background on POS and ordering systems
• Strong knowledge of computer systems, databases, networking and troubleshooting
• Proven experience with training and development of staff
• Ability to work independently, as well as a member of a team
• Strong organizational and administrative skills
• Excellent communication skills, both verbal and written
• Experience in system design in an integrated environment
• Must be able to work flex shifts
• Project management experience is considered to be an asset
• Experience with data migration and mapping tools and techniques (such as EDI) is considered to be an asset
• Proven commitment to personal growth and development. Professional development courses towards a CBAP certification considered an asset
• Previous experience working in a cross-cultural environment is considered to be an asset
• Experience with the Counterpoint NCR system is considered to be an asset
• Working knowledge of Microsoft productivity software (Microsoft Office)
• Ability to travel as required

Job Summary

Job Type:

Full Time - Term



Date Posted: